Privacy policy.

Contacting us about privacy

Urban Cleaning is responsible for the personal information described here. Send privacy questions, requests or complaints to contact@urbancleaning.uk.

Website information updated: 7 September 2026.

Getting an estimate on this website

You can get an estimate without entering your name, email address, phone number or property address. The form uses cleaning and property selections, including service, room counts, frequency, condition and any extras.

When you request an estimate, those selections are sent to our server. An IP-derived security identifier and the estimate response are used to control repeated requests and misuse. The signed booking link expires after one hour; that expiry is separate from how long server records are retained.

The form remembers your selections in session storage while the tab is open. It does not save contact details, the quoted price or signed booking link in that draft. Our cookie and browser storage page explains the storage used by this website.

Booking, account and service information

• Contact and account information you provide, including your name, email, phone number, company and profile information.
• Property, address, booking, quote, invoice, access and service instructions needed to arrange and deliver a clean.
• Payment references and limited card information used to identify and manage saved payment methods. Stripe processes card payments; saved information can include the cardholder name, brand, last four digits and expiry.
• Job records and information supplied through service features, including selected photos, checklists, signatures, issues, timesheets and support communications.
• Security and diagnostic records, including IP information, access records and error information.

We use this information to arrange services, manage accounts and jobs, process payments, provide updates and support, prevent misuse, and maintain operational and legal records.

Location and device permissions

The mobile services can request location permission for features such as customer address lookup, cleaner arrival detection, attendance and active-job support. The information requested depends on the feature you use. The app is not configured for background location tracking.

Photo and location permissions can be changed in your device settings. Removing permission may stop the feature that needs it. This website’s estimate form does not request device location.

Purposes and legal bases

The service uses information for contract-related services, legal obligations, and legitimate interests in operating and securing the service. Consent is used where required. The applicable basis depends on the purpose and circumstances; contact us for information about a particular use of your data.

Saving an essential-only cookie choice is not consent to advertising. Google Ads measurement is loaded only if you choose to accept optional advertising, and you can change that choice through the cookie settings.

Who receives information

Relevant service information may be shared with the customer or company responsible for a booking, assigned cleaners or contractors, authorised staff and providers supporting the feature you use.

The platform uses services for hosting, authentication, data and file storage, communications and payments. Stripe handles payment forms. The providers and information involved depend on the enabled service. Contact us for details of the recipients involved in your account or booking, including any processing outside the United Kingdom and the safeguards that apply.

Keeping and deleting information

Retention depends on the type of record and why it is needed, including the service relationship and any applicable legal, tax, safety, fraud-prevention or dispute requirements. Ending an account does not automatically erase every booking or financial record.

You can request account deletion through the account controls or contact us. Read the account deletion instructions. Contact us for the retention criteria and status relevant to your request.

Your rights and complaints

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information, object to processing, or withdraw consent. We may need to confirm your identity before responding.

Send a privacy request or complaint to contact@urbancleaning.uk. You can also raise a concern with the UK Information Commissioner’s Office.